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What is Upvoty

Upvoty is a software tool designed for companies to collect and manage feedback from their users. Its main purpose is to help product managers and teams understand what customers want, so they can build better products. The platform provides feedback boards where users can post ideas, suggestions, or report issues. Other users can then vote on these posts, which helps companies see which ideas are most popular. Upvoty was founded by Mike Slaats and is based in the Netherlands. It brings together feedback collection, a product roadmap, and a changelog into one simple system, making it easier to close the feedback loop with customers.

Upvoty Features

Upvoty offers a set of focused features to manage the entire user feedback process.

• Feedback Boards: Create unlimited boards to collect ideas, feature requests, and bug reports. Boards can be public for all users or private for internal teams.
• Feature Voting: Users can upvote feedback posts they agree with. This system helps you easily identify the most requested features without complex analysis.
• Product Roadmap: Build and share a visual roadmap of what you are planning to work on next. You can link feedback posts directly to roadmap items to keep users informed.
• Changelog: Announce new features and product updates in a dedicated feed. This keeps your users engaged and shows them that their feedback leads to real changes.
• Customization: You can customize the look of your boards to match your brand. This includes adding your logo, changing colors, and even using custom CSS.
• User SSO (Single Sign-On): Allow your users to log in to your feedback boards with their existing application accounts. This makes it very easy for them to participate without creating a new password.
• Moderation: You have control over the content. You can choose to approve new posts and comments before they become visible to everyone.
• Custom Domain: Host your feedback portal on your own domain name (e.g., feedback.yourcompany.com) for a fully branded experience.

Upvoty Pricing Plans

Upvoty offers several pricing plans to fit different company sizes and needs. The plans are structured in tiers. The entry-level plan is designed for startups and small teams, offering core features like feedback boards and a roadmap for a limited number of users. As you move to higher-tier plans, you get more capacity, such as more team members, more tracked users, and advanced features. The top-tier plans are for larger businesses and include features like User SSO, API access, and full customization options to support bigger teams and more complex workflows.

Upvoty Free Plan

Upvoty does not have a permanent free plan. However, it offers a 14-day free trial for new users to test the platform. The trial typically includes access to all the features of one of their premium plans, allowing you to explore its full capabilities. You do not need a credit card to sign up for the free trial, so you can try it without any commitment.

How to use Upvoty

Getting started with Upvoty is a direct process. Here is a typical way to use the tool:

1. Sign Up: Create an account on the Upvoty website. The process is quick and starts your free trial.
2. Create a Board: Your first step inside the tool is to set up a feedback board. You can name it, for example, 'Feature Requests' or 'Bug Reports'.
3. Customize Your Board: Add your company logo and choose your brand colors to make the board look like a part of your website.
4. Share with Users: Share the link to your board with your customers. You can also embed an Upvoty widget directly into your website or application so users can give feedback without leaving your site.
5. Collect Feedback: Users will start posting ideas and voting on existing ones. You will receive notifications for new activity.
6. Manage and Prioritize: Review the feedback and see which posts get the most votes. You can update the status of posts (e.g., 'Planned', 'In Progress', 'Completed') to keep users informed.
7. Build Your Roadmap: Drag and drop the most important feedback items onto your product roadmap to plan your development schedule.
8. Announce Updates: When you release a new feature, add it to your changelog to notify all your users.

Pros and Cons of Upvoty

Pros:

• Simple to Use: The user interface is clean and very easy to understand for both administrators and end-users.
• All-in-One Solution: It combines feedback boards, a roadmap, and a changelog in one tool, which is very efficient.
• Good Customization: Offers strong branding options, including custom domains and CSS, to match your company's look.
• Affordable: The pricing is competitive compared to other tools with similar features.

Cons:

• Limited Advanced Features: May lack some of the deep analytics and reporting features found in more enterprise-focused platforms.
• Fewer Integrations: While it integrates with key tools, the list of native integrations is not as long as some larger competitors.
• Basic Internal Management: It is more focused on external feedback and may not be sufficient for complex internal product management tasks.

Upvoty integrations

Upvoty connects with other tools to help you fit feedback management into your existing workflow. Key integrations include:

• Zapier: Connect Upvoty to thousands of other apps to automate tasks, like sending feedback to a spreadsheet or creating a task in a project management tool.
• Jira: Create Jira issues directly from feedback posts in Upvoty. This helps your development team act on user requests faster.
• Intercom: An integration allows you to capture feedback from Intercom conversations and send it directly to your Upvoty boards.
• Slack: Receive notifications in a Slack channel for new feedback posts or comments, keeping your team updated in real-time.

Upvoty Alternatives

If Upvoty is not the right fit, here are some other popular user feedback tools:

• Canny: A direct competitor that is very popular. Canny offers similar features but is often considered more powerful and is priced higher, making it suitable for larger companies.
• Productboard: This is a more comprehensive product management platform. It includes feedback collection but also has advanced features for prioritization, roadmapping, and user research.
• UserVoice: An enterprise-level feedback and product management tool. It is designed for large organizations and offers extensive analytics, but it is also one of the most expensive options.
• Nolt: A very simple and lightweight alternative. If you only need a basic feedback board without a complex roadmap or changelog, Nolt is a great, easy-to-use option.

Upvoty API

Yes, Upvoty provides a REST API for developers. The API allows you to programmatically interact with your Upvoty data, such as retrieving feedback posts, creating new posts, and managing users. This is useful for building custom integrations or connecting Upvoty to your internal systems.

To use the API, you need to obtain an API key. You can typically generate your API key from your account settings within the Upvoty dashboard. The documentation for the API is available on their website for developers.

Here is a simple example of how you might use the API with cURL to fetch posts from a board:

curl -X GET 'https://api.upvoty.com/v1/posts' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json'

Upvoty Affiliate program

Upvoty offers an affiliate program for users who want to promote the tool. Partners can earn a commission for referring new paying customers. The program provides a 25% recurring commission on all payments for as long as the referred customer remains subscribed. To join, you can sign up through the affiliate page on their website. Once approved, you will get a unique referral link to share with your audience. Payments are typically made on a regular schedule, for example, monthly, through a service like PayPal. This is a good opportunity for bloggers, marketers, and agencies who work with SaaS companies.