SatisMeter

What is SatisMeter

SatisMeter is a software tool designed for collecting customer feedback directly within a web or mobile application. Its main purpose is to help businesses understand customer satisfaction and loyalty through various types of surveys, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform allows companies to ask the right questions at the right time in the customer journey, providing valuable insights to improve products and services. SatisMeter was founded by Jakub and Ondrej Sedlacek in Prague, Czech Republic. In 2021, the company was acquired by Productboard, another product management platform, to integrate customer feedback more closely with the product development process.

SatisMeter Features

SatisMeter offers a range of features to create and manage customer feedback surveys effectively.

• Multiple Survey Types: Create NPS, CSAT, CES, and Product-Market Fit (PMF) surveys to measure different aspects of customer experience.
• Customizable Templates: Use pre-built templates and customize them with your own branding, colors, and questions to match your company's look and feel.
• Advanced Targeting: Show surveys to specific user segments based on their attributes, behavior, or events. This ensures feedback is relevant and timely.
• In-App, Email, and Link Surveys: Deliver surveys directly within your application for high response rates, or send them via email or a public link for wider reach.
• Conditional Logic: Ask follow-up questions based on a user's previous answers to get deeper insights without making the survey too long.
• Survey Throttling: Control how often users see surveys to avoid survey fatigue and maintain a positive user experience.
• Reporting Dashboard: Analyze survey responses in a clear dashboard. Track your scores over time and identify trends.
• Integrations: Connect SatisMeter with many other tools like Slack, Segment, Intercom, and Zapier to send feedback data where your team works.

SatisMeter Pricing Plans

SatisMeter offers several pricing plans to fit different business sizes and needs. The plans are typically based on the number of survey responses collected per month.

• Starter Plan: This plan is designed for small businesses or startups beginning to collect customer feedback. It includes a limited number of monthly responses but provides access to core survey features.
• Business Plan: Aimed at growing companies, this plan offers a higher volume of monthly responses, more advanced features like custom branding, and priority support. It is suitable for teams that need to integrate feedback into their daily operations.
• Enterprise Plan: This is a custom plan for large organizations with specific requirements. It includes a very high volume of responses, advanced security features, a dedicated account manager, and custom integrations.

SatisMeter Free Plan

SatisMeter offers a free plan that is ideal for small projects or for testing the platform. The free plan includes a specific number of survey responses per month. Users on the free plan can create unlimited surveys and invite unlimited team members. It provides access to all basic features, making it a functional option for getting started with customer feedback collection without any cost.

How to use SatisMeter

Getting started with SatisMeter is a straightforward process.

1. Create an Account: Sign up for a free or paid plan on the SatisMeter website.
2. Install the Code: Add the SatisMeter code snippet to your website or mobile application. You can also use integrations like Google Tag Manager or Segment for a one-click installation.
3. Choose a Survey Template: Select the type of survey you want to run, such as NPS or CSAT, from the available templates.
4. Customize Your Survey: Adjust the questions, colors, and branding to fit your needs. You can also set up logic for follow-up questions.
5. Set Targeting Rules: Define which users should see the survey and when. You can trigger surveys based on user actions, like after a purchase or after using a new feature.
6. Launch the Survey: Activate your survey to start collecting feedback from your customers.
7. Analyze Results: Monitor the responses in your SatisMeter dashboard. Use the insights to make informed decisions about your product or service.

Pros and Cons of SatisMeter

Pros

• Easy to Set Up: The platform is known for its quick and simple installation process.
• Excellent Integrations: It connects smoothly with many popular tools, especially Segment, making it easy to fit into existing workflows.
• Targeted Surveys: Powerful targeting options allow you to get feedback from the right users at the right moment.
• User-Friendly Interface: The survey builder and dashboard are intuitive and easy to navigate.
• Non-Intrusive: Surveys are designed to be small and unobtrusive, respecting the user experience.

Cons

• Limited Reporting: The built-in analytics are good for an overview but may not be sufficient for very deep statistical analysis compared to specialized research tools.
• Pricing for Scale: The cost can increase significantly for businesses with a very large number of users or responses.
• Fewer Survey Types: It focuses on core satisfaction metrics and may lack the variety of question types found in general-purpose survey tools.

SatisMeter integrations

SatisMeter integrates with a wide variety of tools to help you centralize your customer feedback and act on it. Key integrations include:

• Segment: A seamless, one-click installation to send user data to SatisMeter and survey responses to other tools in your stack.
• Slack: Receive real-time notifications of new survey responses directly in your Slack channels to keep the team informed.
• Intercom: Target surveys to users based on Intercom data and view feedback within the Intercom user profile.
• Zapier & Make (Integromat): Connect SatisMeter to thousands of other applications to automate workflows.
• Google Tag Manager: Install and manage the SatisMeter tracking code without needing to edit your website's code directly.
• Mixpanel: Send survey data to Mixpanel to analyze feedback alongside product usage data.
• Salesforce: Push feedback to your CRM to give sales and support teams more context on customer accounts.

SatisMeter Alternatives

• Hotjar: A broader user behavior analytics tool that offers feedback surveys along with heatmaps, session recordings, and a conversion funnel analysis. It is a good choice if you need an all-in-one tool for user insights.
• Delighted: A direct competitor focused on NPS, CSAT, and CES surveys. Delighted is known for its simplicity and beautiful survey design, making it very easy to get started.
• SurveySparrow: This platform specializes in creating conversational, chat-like surveys. It is a great alternative if you want to increase engagement and response rates with a more interactive format.
• Qualtrics: An enterprise-level experience management platform. It is much more powerful and complex than SatisMeter, suitable for large organizations that need deep research capabilities and advanced analytics.

SatisMeter API

Yes, SatisMeter provides a developer API that allows you to programmatically interact with your survey data. The REST API can be used to fetch survey responses, identify users, and manage survey settings. You can find your API key in your SatisMeter account settings under the 'Integrations' section. The API documentation provides detailed information for developers on how to use the different endpoints.

Here is a basic example using cURL to fetch survey responses:

curl -X GET 'https://app.satismeter.com/api/responses' \
-H 'Authorization: Bearer YOUR_API_KEY'

Replace YOUR_API_KEY with your actual API key from your SatisMeter project settings.

SatisMeter Affiliate program

SatisMeter does not have a publicly advertised affiliate program. Companies interested in partnership or referral opportunities are encouraged to contact the SatisMeter support or sales team directly. They may offer custom partnership agreements for agencies, consultants, or influencers who can refer new customers to their platform.