Doorbell.io

What is Doorbell.io

Doorbell.io is a software service designed to help businesses collect, manage, and analyze customer feedback. Its main purpose is to provide a simple way for users of a website or mobile application to send messages, report issues, or suggest ideas directly to the product team. The tool works by adding a feedback widget or button to a site or app. When a user clicks it, a form appears for them to fill out. This feedback is then sent to a central dashboard where the business team can review, discuss, and act on it. Doorbell.io is built by a small, focused team, which allows them to be very responsive to their own customers and develop the product based on user needs. It is designed for both web platforms and native mobile apps on iOS and Android.

Doorbell.io Features

Doorbell.io offers a set of focused features to handle customer feedback efficiently.

• Customizable Feedback Forms: You can change the fields, text, and appearance of the feedback widget to match your brand and collect the specific information you need.
• Website and Mobile SDKs: Easily install Doorbell.io on any website with a simple code snippet. For mobile apps, it provides native SDKs for both iOS and Android for seamless integration.
• Centralized Feedback Management: All feedback from all your platforms is collected in one dashboard. You can view, search, and filter submissions easily.
• Team Collaboration: Work with your team members to manage feedback. You can assign messages to specific people and see the status of each item.
• Automatic Data Capture: The tool automatically captures useful information with each feedback submission, such as the user's browser, operating system, and screen size. This helps developers to debug issues faster.
• Email and Chat Notifications: Receive instant notifications for new feedback via email or through popular team chat applications like Slack.
• Third-Party Integrations: Doorbell.io connects with over 30 other services, allowing you to send feedback directly to project management tools, issue trackers, and more.

Doorbell.io Pricing Plans

Doorbell.io provides several pricing tiers to fit different needs. There is typically a free plan for individuals or small projects with basic features and limits on usage. Paid plans are structured for growing businesses and larger teams. The mid-tier plans usually offer more projects, more team member seats, and access to more integrations. The highest-tier plans are for large organizations or enterprises, providing advanced features, priority support, and the highest usage limits.

Doorbell.io Free Plan

Doorbell.io offers a free plan that is ideal for getting started. The free plan allows you to collect feedback from one application or website and includes access for a limited number of team members. It provides all the basic features needed to gather and manage feedback. While there are limitations on the volume of feedback or number of projects compared to paid plans, it is a fully functional option for small projects, startups, or for testing the service before committing to a paid subscription.

How to use Doorbell.io

Getting started with Doorbell.io is a straightforward process.

1. Sign Up: Create a free account on the Doorbell.io website.
2. Create a Project: In your dashboard, create a new application. You will be asked to give it a name and specify if it's for a website or a mobile app.
3. Customize the Widget: Go to the settings for your new application to customize the feedback form. You can change the colors, text, and form fields.
4. Install the Code: Doorbell.io will provide you with a small JavaScript snippet. Copy and paste this code into your website's HTML before the closing </body> tag. For mobile apps, you will use their iOS or Android SDK and follow the integration guide.
5. Receive Feedback: Once installed, the feedback button will appear on your site or app. Users can now send you feedback, which will appear instantly in your Doorbell.io dashboard.
6. Manage and Respond: From the dashboard, you can read the feedback, tag it with labels, assign it to team members, and respond directly to the user if they provided their email address.

Pros and Cons of Doorbell.io

Pros

• Very easy to set up: You can add it to a website in just a few minutes.
• Simple and focused: The tool does one thing—collecting feedback—and does it well without unnecessary complexity.
• Supports web and mobile: It provides solutions for both websites and native iOS/Android applications.
• Helpful integrations: Connects with many popular project management and team chat tools.
• Responsive support: Being a small team, they are known for fast and helpful customer support.

Cons

• Limited analytics: It may lack the deep analytical and reporting features of larger, more expensive platforms.
• Basic user interface: The design is functional but may not look as modern as some competitors.
• May be too simple for large enterprises: Companies with very complex support workflows might need a more powerful solution.

Doorbell.io integrations

Doorbell.io integrates with over 30 third-party services to fit into your existing workflow. These integrations allow you to automatically send feedback and associated data to other tools your team uses. To set up an integration, you typically go to your application's settings in the Doorbell.io dashboard, select the service you want to connect, and provide your authentication details (like an API key or login).

• Slack integration: Post new feedback messages directly to a Slack channel.
• Trello integration: Create a new Trello card from a feedback submission.
• Jira integration: Create a new Jira issue from a feedback report.
• GitHub integration: Create a GitHub issue directly from the feedback dashboard.
• Asana integration: Send feedback to an Asana project as a new task.
• Zapier integration: Connect Doorbell.io to hundreds of other apps through Zapier workflows.

Doorbell.io Alternatives

• UserVoice: A more comprehensive feedback platform focused on enterprises. It includes features like idea boards and product roadmapping, making it more powerful but also more complex and expensive.
• Hotjar: An analytics tool that also offers feedback collection. Hotjar is a broader tool with heatmaps and session recordings, while Doorbell.io is solely focused on feedback forms.
• Instabug: A strong alternative for mobile apps. It specializes in bug and crash reporting for iOS and Android, offering more in-depth technical data than Doorbell.io.
• Survicate: This tool focuses on collecting feedback through surveys on websites and in-product. It is a good alternative if you need more advanced survey logic and question types.
• Nolt: A simple tool for collecting feedback on public boards. It is different because all feedback is public, allowing other users to vote on suggestions, whereas Doorbell.io feedback is private by default.

Doorbell.io API

Yes, Doorbell.io provides a REST API for developers. The API allows you to programmatically interact with your feedback data. You can use it to submit feedback, retrieve lists of feedback, and manage your applications. To use the API, you need to generate an API key. You can create and manage your API keys from your account settings page in the Doorbell.io dashboard. The key must be sent with each API request for authentication.

Here is an example using cURL to submit feedback to your application:

curl https://doorbell.io/api/applications/YOUR_APP_ID/submit?key=YOUR_API_KEY \
  -d "email=customer@example.com" \
  -d "message=I have a suggestion for your app!" \
  -d "name=John Doe" \
  -d "tags=suggestion,feature-request"

Replace YOUR_APP_ID and YOUR_API_KEY with your specific credentials from the dashboard.

Doorbell.io Affiliate program

Doorbell.io does not publicly advertise a formal affiliate or reseller program on its website. For businesses or individuals interested in partnership opportunities, the recommended approach is to contact their support team directly. You can email them to inquire about becoming a partner, reseller, or influencer. Given their customer-focused approach, they may be open to discussing custom partnership arrangements.