Saber

What is Saber Feedback

Saber Feedback is a software tool that helps website owners collect feedback from their users. It works by adding a simple feedback button to any webpage. When a user clicks this button, they can submit comments, report bugs, or give suggestions. The main purpose is to make it easy for visitors to communicate problems or ideas without leaving the website. Users can also take screenshots and highlight specific areas of the page to show exactly what they are talking about. The tool automatically captures technical details like the user's browser, operating system, and any JavaScript errors, which helps developers fix issues faster. Saber Feedback was founded in 2011 and operates from the United Kingdom, providing a direct channel between businesses and their customers to improve user experience.

Saber Feedback Features

• Customizable Feedback Button: You can add a simple button to your website that users can click to provide feedback. The button's appearance and text can be changed to match your site's design.
• Visual Feedback with Screenshots: Users can take a screenshot of the current page directly from the feedback form. They can also use drawing tools to highlight or blackout parts of the image to be more specific.
• Custom Feedback Forms: Create forms with different types of questions. You can ask for bug reports, feature suggestions, or general comments. It supports Net Promoter Score (NPS), star ratings, and emoji ratings.
• Automatic Data Collection: When a user submits feedback, Saber Feedback automatically includes important technical information. This includes the browser version, operating system, screen size, and any JavaScript errors on the page.
• Conditional Logic: The forms can be made smarter. For example, if a user gives a low rating, you can ask a follow-up question to understand why.
• Targeted Feedback: You can choose to show the feedback button only on specific pages or to certain users, allowing you to gather focused feedback on new features or specific parts of your website.
• Integrations: Send feedback directly to other tools your team uses, such as project management software or team chat applications.

Saber Feedback Pricing Plans

Saber Feedback offers several pricing plans designed for different types of users. There is usually a plan for small businesses or startups that need basic feedback collection on one or two websites. A more popular plan is aimed at growing businesses and teams, offering more feedback submissions per month, support for more websites, and additional features like advanced integrations. For large organizations and enterprises, there is a higher-tier plan that includes unlimited feedback, premium support, and advanced security features. Each plan builds upon the previous one, providing more capacity and functionality.

Saber Feedback Free Plan

Saber Feedback does not offer a permanent free plan. However, they provide a 30-day free trial for new users. During the trial period, you get access to all the features of their paid plans without needing to provide a credit card. This allows you to test the tool completely on your website, set up forms, and see how it works with your team before deciding to purchase a subscription.

How to use Saber Feedback

1. Sign Up: First, create an account on the Saber Feedback website. You will start with a 30-day free trial.
2. Create a Form: In your dashboard, create a new feedback form. You can choose the type of feedback you want to collect, such as bug reports or general suggestions.
3. Customize the Form: Add questions, change the design of the button, and configure the form's settings to match your needs.
4. Install the Code: Saber Feedback will give you a small piece of JavaScript code. Copy this code.
5. Add to Your Website: Paste the copied code into the HTML of your website, usually just before the closing </body> tag. If you use a platform like WordPress, you can use a plugin to add the code easily.
6. Collect Feedback: The feedback button will now appear on your website. Visitors can click it to submit feedback.
7. Review Submissions: All feedback submissions will appear in your Saber Feedback dashboard, where you can review them, see the screenshots, and check the technical details.

Pros and Cons of Saber Feedback

Pros:

• Very easy to set up and use; just copy and paste a code snippet.
• The screenshot and annotation feature is very helpful for understanding user issues.
• Automatic collection of browser and OS data saves a lot of time for developers.
• Integrates well with many popular project management and communication tools.
• Customizable forms allow you to collect different types of feedback.

Cons:

• The user interface can feel a bit dated compared to some newer competitors.
• It does not have a permanent free plan, which might be a limitation for very small projects.
• Lacks some advanced features like session recording that other user experience tools offer.

Saber Feedback integrations

Saber Feedback connects with many popular tools to help you manage feedback within your existing workflow. You can send feedback reports directly to these applications:

• Jira integration: Create Jira issues automatically from new feedback submissions.
• Trello integration: Add new Trello cards to your boards for each piece of feedback.
• Slack integration: Receive notifications in your Slack channels for new feedback.
• Asana integration: Create tasks in Asana from user feedback.
• GitHub integration: Report bugs by creating issues directly in your GitHub repositories.
• Zapier integration: Connect to thousands of other apps through Zapier to create custom workflows.
• Email integration: Send feedback reports to any email address.

Saber Feedback Alternatives

• Hotjar: A broader tool that offers feedback widgets, but also includes heatmaps, session recordings, and surveys. It is better for a complete analysis of user behavior.
• Usersnap: A direct competitor focused on visual feedback and bug tracking for web projects. It offers similar screenshot and annotation features.
• Userback: Another strong alternative that provides visual feedback tools, session replays, and feature request boards. It is great for SaaS companies and agencies.
• Mopinion: An enterprise-level feedback tool with more advanced targeting, analytics, and reporting capabilities. It is suitable for large organizations that need detailed customer insights.

Saber Feedback API

Yes, Saber Feedback provides a REST API for developers. The API allows you to programmatically access your feedback data, such as retrieving, updating, or deleting feedback items. This is useful for building custom integrations or creating custom reports.

To use the API, you first need to obtain an API key. You can generate an API key from your user profile settings within the Saber Feedback dashboard.

Here is a simple example of how to fetch feedback items using the API with cURL:

curl -u YOUR_API_KEY:X \
https://api.saberfeedback.com/v1/feedback_items

Replace YOUR_API_KEY with the key you generated from your account.

Saber Feedback Affiliate program

Saber Feedback does not have a publicly advertised affiliate or referral program on their website. If you are interested in partnering with them or promoting their tool as an influencer, it is best to contact their support team directly. You can email them to ask about any potential partnership opportunities they may have available.