ReviewTrackers

What is ReviewTrackers

ReviewTrackers is an online reputation management software. Its main purpose is to help businesses collect, monitor, and analyze customer reviews from many different websites. The platform brings all reviews into one single dashboard, making it easier for companies to understand customer feedback and respond quickly. It provides tools for businesses to ask their customers for new reviews, which can help improve their online visibility. The company was created to give businesses a way to listen to the voice of their customers and use that information to grow. ReviewTrackers has a global presence with offices in cities like Chicago, Salt Lake City, and Sydney, serving thousands of businesses of all sizes.

ReviewTrackers Features

ReviewTrackers offers a set of tools to manage a brand's online reputation. Here are its main features:

• Review Monitoring: It collects reviews from over 100 websites, including Google, Facebook, and Yelp. All reviews are shown in one place, so you do not have to check each site separately.
• Review Generation: The software helps you ask for reviews from your customers through email or SMS campaigns. This helps to increase the number of positive reviews for your business.
• Local Listings Management: This feature ensures your business information, like address and phone number, is correct and consistent across all online directories. This is important for local SEO.
• Competitor Analysis: You can monitor the online reputation of your competitors. This helps you understand what they are doing well and where you can improve.
• Business Intelligence and Reporting: The platform has powerful analytics that show trends in customer feedback. You can see what customers like or dislike, and use this data to make better business decisions.
• Mobile App: A mobile application is available to manage reviews and receive alerts on the go, allowing for quick responses to new feedback.
• Review Widgets: You can display your best reviews directly on your website using widgets. This provides social proof and can help convert website visitors into customers.

ReviewTrackers Pricing Plans

ReviewTrackers provides custom pricing plans based on the needs of the business. They do not list specific prices on their website. Instead, you must contact their sales team or request a demo to get a quote. The pricing is typically based on factors like the number of business locations you want to monitor and the specific features you need.

There are generally different tiers available:

• Single Location Businesses: A plan designed for small businesses with one physical location.
• Multi-Location Businesses: For regional chains or franchises that need to manage the reputation of many locations.
• Enterprise: A comprehensive solution for large corporations with complex needs, including advanced analytics, API access, and dedicated support.

ReviewTrackers Free Plan

ReviewTrackers does not offer a permanent free plan. However, they provide a free demo of their platform. During the demo, a product specialist shows you how the software works and discusses how it can help your specific business needs. This allows potential customers to see the platform in action before making a purchase decision. Sometimes, a limited-time free trial may be offered after the demo.

How to use ReviewTrackers

Getting started with ReviewTrackers is a straightforward process. Here is a typical workflow:

1. Set Up Your Account: First, you sign up and add your business locations. You will connect your accounts from various review sites like Google My Business and Facebook.
2. Monitor Your Dashboard: Once set up, your dashboard will show all your reviews. You can filter them by source, rating, or date to easily find what you are looking for.
3. Respond to Reviews: You can reply to reviews directly from the ReviewTrackers platform. It is important to respond to both positive and negative feedback.
4. Generate New Reviews: Create and launch a campaign to ask your happy customers for new reviews. You can send requests via email or text message.
5. Analyze Feedback: Use the reporting tools to understand customer sentiment. Identify common themes in your reviews to find areas for operational improvement.
6. Manage Listings: Check your local listings information and update it as needed to ensure accuracy across the web.

Pros and Cons of ReviewTrackers

Pros:

• Centralized Dashboard: Gathers reviews from many sources into one easy-to-use platform.
• Powerful Analytics: Provides detailed insights and reports on customer feedback and sentiment.
• Good for Multi-Location Businesses: Excellent tools for managing the reputation of multiple stores or offices.
• Proactive Review Generation: Helps businesses actively seek out new, positive reviews.
• Responsive Customer Support: The company is known for its helpful and award-winning customer success team.

Cons:

• No Public Pricing: You have to contact sales for a quote, which can be inconvenient for some businesses.
• Can be Expensive: The cost may be high for very small businesses or startups with a limited budget.
• Learning Curve: With so many features, it can take some time for new users to learn how to use the platform effectively.

ReviewTrackers integrations

ReviewTrackers offers integrations with various other software platforms to help businesses connect their reputation data with their existing workflows. This allows for a more automated and efficient process.

• Zapier: Connect ReviewTrackers to thousands of other apps to automate tasks, such as sending a Slack notification for every new negative review.
• Social Media Platforms: Integrates with platforms like Facebook to monitor and manage reviews and social feedback.
• Hootsuite: Manage social media engagement and reviews from a single dashboard.
• Digital Marketing Tools: It can connect with various marketing and SEO tools to align reputation management with broader marketing strategies.

ReviewTrackers Alternatives

Here are some popular alternatives to ReviewTrackers:

• Birdeye: An all-in-one platform that offers review management, listings, web chat, and customer surveys. It is a very direct competitor with a similar broad feature set.
• Podium: Focuses heavily on customer interaction through messaging. It combines reviews, payments, and communication tools, making it ideal for local businesses that want to text with their customers.
• Yext: Specializes in local listings management, ensuring business information is accurate everywhere online. It also has strong review monitoring capabilities, but its core strength is its knowledge graph technology.
• Reputation: An enterprise-level platform designed for large, complex organizations. It offers a very wide range of tools, including social media management, surveys, and business listings, often at a higher price point.

ReviewTrackers API

Yes, ReviewTrackers provides a developer API. The API allows businesses to pull their review data into their own internal systems, dashboards, or applications. This is useful for creating custom reports or integrating customer feedback directly into other business intelligence tools.

To get an API key, you typically need to be a customer on an eligible plan. You should contact your account manager or the ReviewTrackers support team to request access. They will provide you with the necessary credentials and documentation.

Here is a general example of how you might use the API with a cURL command:

curl -X GET 'https://api.reviewtrackers.com/v2/locations/{location_id}/reviews' \
  -H 'Authorization: Bearer YOUR_API_KEY' \
  -H 'Content-Type: application/json'

This example would fetch reviews for a specific business location. You would replace {location_id} and YOUR_API_KEY with your actual information.

ReviewTrackers Affiliate program

ReviewTrackers does not have a public affiliate program where individuals can sign up to earn commissions for referrals. Instead, they offer a Partner Program designed for marketing agencies, resellers, and consultants who manage multiple clients. Partners can offer ReviewTrackers' services to their own customers. To learn more about the benefits, requirements, and potential revenue sharing, interested parties should contact the ReviewTrackers partnership team directly through their website.