YesInsights

What is YesInsights

YesInsights is a customer feedback tool designed to collect insights through simple, one-question surveys. The core purpose of the platform is to make it easy for businesses to ask targeted questions and for customers to respond with minimal effort. This is achieved through one-click surveys that can be embedded directly into emails or displayed on a website. Users can answer directly from their inbox, which significantly increases response rates compared to traditional survey forms. The tool is built for businesses of all sizes that want to quickly gather actionable feedback, measure customer satisfaction with Net Promoter Score (NPS) surveys, and make data-driven decisions without overwhelming their audience with long questionnaires.

YesInsights Features

YesInsights offers a focused set of features to gather feedback efficiently.

• One-Click Email Surveys: Create surveys that customers can answer directly within the email client. This removes the friction of clicking a link to an external page, leading to higher engagement.
• Website Surveys: Implement pop-up or embedded surveys on your website to capture feedback from visitors while they are actively browsing your pages or using your product.
• Net Promoter Score (NPS) Surveys: Easily create and send NPS surveys to measure customer loyalty and identify promoters, passives, and detractors.
• Simple Survey Builder: A straightforward interface to craft your question and customize the survey's appearance to match your brand.
• Integrations with Email Providers: YesInsights works with popular email marketing services. You can copy and paste the survey code into your existing email templates.
• Zapier Integration: Connect YesInsights to over 750 other applications through Zapier, allowing you to automate workflows, such as sending feedback to a Slack channel or adding data to a CRM.
• Analytics Dashboard: View and analyze survey responses in a clean dashboard. Track trends over time and understand customer sentiment at a glance.

YesInsights Pricing Plans

YesInsights typically offers several pricing tiers to suit different business needs. While specific prices may vary, the plans are structured based on the volume of survey responses and the number of features.

• Starter Plan: Aimed at individuals or small businesses just starting with customer feedback. This plan usually includes a limited number of monthly survey responses and access to basic features.
• Professional Plan: Designed for growing businesses that need to collect more feedback. It offers a higher response limit, more customization options, and access to more integrations.
• Business/Enterprise Plan: Tailored for large teams and organizations. This tier provides the highest response limits, advanced features, priority support, and team collaboration tools.

YesInsights Free Plan

YesInsights generally offers a free trial period for new users. This trial allows you to test the full functionality of a paid plan for a limited time, such as 7 or 14 days. During the trial, you can create and send surveys, explore the integrations, and see how the platform works for your business. There is no permanent free-forever plan, so a subscription is required for continued use after the trial period ends.

How to use YesInsights

Getting started with YesInsights is a simple process.

1. Sign Up: Create an account on the YesInsights website and start your free trial.
2. Create a Survey: From your dashboard, click to create a new survey. Choose the type of survey you want to run (e.g., Email, Website, or NPS).
3. Write Your Question: Formulate the single, focused question you want to ask your audience.
4. Customize the Survey: Adjust the colors and text to align with your brand's identity.
5. Deploy the Survey:
   • For Email Surveys, copy the generated HTML code and paste it directly into your email campaign builder (like Mailchimp, ConvertKit, etc.).
   • For Website Surveys, copy the provided JavaScript snippet and add it to your website's HTML code, usually before the closing </body> tag.
6. Collect and Analyze Responses: As customers respond, the data will appear in your YesInsights dashboard. Use this feedback to make informed business decisions.

Pros and Cons of YesInsights

Pros:

• Extremely Easy to Use: The platform is very intuitive, and creating a survey takes only a few minutes.
• High Response Rates: One-click email surveys remove barriers, leading to more feedback from customers.
• Simple and Focused: Its focus on one-question surveys is great for getting quick, specific insights without causing survey fatigue.
• Good Integrations: The native and Zapier integrations allow it to fit into existing workflows easily.

Cons:

• Limited Functionality: It is not suitable for complex, multi-question research or detailed market analysis.
• Basic Analytics: The reporting dashboard is straightforward but may lack the in-depth analysis features of larger survey platforms.
• No Free Plan: After the trial, a paid subscription is necessary to continue using the service.

YesInsights integrations

YesInsights integrates with a variety of tools to streamline your feedback collection process. The primary method of integration is through direct embedding and Zapier.

• Email Marketing Services: You can embed YesInsights surveys into any email marketing tool that supports custom HTML, including Mailchimp, ConvertKit, ActiveCampaign, and Drip.
• Zapier: This integration connects YesInsights to hundreds of other apps. You can create automated workflows (Zaps) to:
  • Send new survey responses to a Slack channel.
  • Add feedback to a customer's profile in a CRM like Salesforce or HubSpot.
  • Record responses in a Google Sheets spreadsheet.

YesInsights Alternatives

• SurveyMonkey: A powerful and well-known survey platform for creating complex, multi-page surveys with advanced logic and reporting. It is better for in-depth market research.
• Typeform: Focuses on creating visually appealing, conversational surveys and forms. It is a great alternative if user experience and design are top priorities.
• Hotjar: An analytics and feedback tool that includes on-site surveys and feedback widgets as part of a larger suite with heatmaps and session recordings.
• Qualaroo: Specializes in contextual website surveys that target users based on their behavior, location, or other specific criteria.
• Survicate: Offers a multi-channel survey platform for email, website, and in-product feedback, with more advanced targeting and integration options.

YesInsights API

YesInsights does not publicly advertise a direct developer API for custom integrations. The platform's primary method for connecting with other services is through its robust Zapier integration, which allows for extensive automation and data transfer without needing to write code. For any specific developer needs or questions about potential API access, it is recommended to contact their support team directly.

YesInsights Affiliate program

Information about a public affiliate or partner program for YesInsights is not readily available on their website. Companies that do not have a formal public program may sometimes offer partnership opportunities on a case-by-case basis. If you are interested in promoting YesInsights, the best approach is to contact their sales or support team directly to inquire about any available reseller, referral, or influencer programs they might have.