SuperOps

What is SuperOps

SuperOps is a modern, unified software platform designed for Managed Service Providers (MSPs) and internal IT teams. It combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) functionalities into a single, integrated solution. The core purpose of SuperOps is to help IT professionals manage their entire operations more efficiently, from handling client tickets and projects to proactively monitoring and maintaining IT infrastructure. The platform uses Artificial Intelligence (AI) to automate routine tasks, speed up ticket resolution, and provide valuable insights. Founded in 2020, the company aims to provide a fresh alternative to older, more complex IT management tools, focusing on a clean user interface and powerful automation.

SuperOps Features

SuperOps offers a comprehensive set of features to cover all aspects of IT management.

• Unified PSA and RMM: Combines service desk, project management, and billing with device monitoring and management in one platform. This eliminates the need for multiple, disconnected tools.
• AI-Powered Service Desk: The ticketing system is enhanced with an AI companion named Monica. It helps technicians by suggesting solutions, summarizing long ticket conversations, and drafting replies to clients.
• Remote Monitoring & Management (RMM): Allows IT teams to proactively monitor endpoints like servers and workstations. It includes features for real-time alerts, performance tracking, and remote troubleshooting to fix issues before they impact users.
• Patch Management: Automates the process of deploying software updates and security patches across all managed devices. This helps keep systems secure and compliant with minimal manual effort.
• Automation and Workflows: Users can build custom automation rules to handle routine tasks, such as assigning tickets, running maintenance scripts, or managing user onboarding processes.
• IT Documentation: Provides a centralized place to store and organize critical information, such as network configurations, procedures, and credentials, making it easy for the team to access.
• Reporting and Analytics: Features customizable dashboards and detailed reports on technician performance, service level agreement (SLA) compliance, and overall operational efficiency to help make data-driven decisions.
• Network Monitoring: Gives visibility into network infrastructure, helping to identify and resolve connectivity issues or potential security threats.

SuperOps Pricing Plans

SuperOps offers several pricing tiers tailored to the different needs of MSPs and IT teams. The plans are structured to scale with the business, typically based on the number of technicians using the platform and the number of endpoints being managed.

• Starter Plan: Designed for new or small IT teams, this plan includes the essential PSA and RMM features needed to get started with professional IT management.
• Professional Plan: Aimed at growing teams, this tier includes all features of the starter plan plus advanced automation, more robust reporting, and a wider range of integrations.
• Enterprise Plan: Built for large, mature MSPs and IT departments, this plan offers the full suite of features, including advanced security options, custom dashboards, and dedicated support.

Each plan provides a different level of functionality, allowing businesses to choose the one that best fits their operational complexity and budget.

SuperOps Free Plan

SuperOps does not offer a permanent free plan. However, it provides a 21-day free trial that gives full access to all the features of the platform. This trial period allows potential customers to explore the entire toolset, including both PSA and RMM capabilities, deploy agents to their endpoints, and test the automation and AI features. This approach helps users make an informed decision before committing to a paid subscription.

How to use SuperOps

Getting started with SuperOps is a straightforward process designed to get you operational quickly.

1. Sign Up for a Trial: Begin by signing up for the 21-day free trial on the SuperOps website.
2. Deploy the Agent: Download and install the SuperOps agent on the computers and servers you want to manage. This allows the platform to monitor and control the devices.
3. Configure Policies: Set up monitoring policies to define what the agent should track, such as CPU usage, disk space, and running services. Configure alert thresholds to receive notifications for potential issues.
4. Set Up the Service Desk: Configure your support email address to automatically convert incoming emails into tickets. Set up business hours, SLAs, and ticket routing rules.
5. Manage Tickets and Devices: Start managing incoming support tickets through the service desk. Use the RMM features to remotely access devices, run maintenance scripts, and deploy software patches.
6. Automate Tasks: Explore the automation module to create workflows for common tasks, like new employee onboarding or clearing temporary files from devices.
7. Analyze Reports: Use the reporting dashboards to monitor key metrics and identify areas for improvement in your IT operations.

Pros and Cons of SuperOps

Pros:

• Unified Platform: Having PSA and RMM in one tool simplifies workflows and reduces costs associated with managing multiple software subscriptions.
• Modern User Interface: The platform has a clean, intuitive design that is easy to navigate, reducing the learning curve for new technicians.
• Strong AI and Automation: The AI-powered features and robust automation capabilities help save time and improve operational efficiency.
• Scalable Pricing: The pricing model is designed to grow with your business, making it accessible for both small and large teams.
• Responsive Customer Support: Users often praise the quality and responsiveness of the customer support team.

Cons:

• Newer in the Market: As a more recent entrant, it may lack some of the niche features or extensive integration libraries of more established competitors.
• Can be Complex for Beginners: The wide range of features might be overwhelming for very small teams or those new to PSA/RMM software.
• Mobile App Limitations: While a mobile app is available, it may not have the full functionality of the desktop version.

SuperOps integrations

SuperOps integrates with a variety of third-party applications to extend its functionality and connect with other business tools. Key integrations include:

• Accounting Software: Connects with tools like QuickBooks and Xero to streamline billing and invoicing processes for MSPs.
• Remote Access Tools: Integrates with Splashtop and TeamViewer for enhanced remote desktop support capabilities.
• Cybersecurity Solutions: Works with endpoint security providers like Bitdefender and Webroot to manage antivirus and threat protection from a single console.
• Backup and Recovery: Integrates with backup solutions such as Acronis to manage and monitor data backups for clients.
• Payment Gateways: Supports integrations with Stripe for easy processing of client payments.
• Supplier and Vendor Management: Connects with platforms like Pax8 to simplify the procurement and management of software licenses.

SuperOps Alternatives

• ConnectWise: A comprehensive suite of tools for MSPs that is very powerful but can be complex and expensive. It is a long-standing leader in the market with an extensive feature set.
• Kaseya VSA/BMS: Another all-in-one solution offering both RMM (VSA) and PSA (BMS). It is known for its strong automation capabilities and is a popular choice for larger MSPs.
• Datto RMM & Autotask PSA: Now part of Kaseya, this combination is highly regarded for its reliability and tight integration between the RMM and PSA components. It is a strong competitor for MSPs focused on security and data protection.
• Atera: An all-in-one platform that is often priced per technician, making it a cost-effective option for MSPs managing a large number of endpoints. It offers a similar unified approach to SuperOps.

SuperOps API

Yes, SuperOps provides a REST API for developers. This API allows users to build custom integrations, automate workflows between SuperOps and other applications, and pull data for custom reporting. To use the API, you need to generate an API key. This is typically done within the SuperOps application under the administrator settings or a dedicated API section. Access to the API is available on paid plans.

Here is a basic example of how to use the API with cURL to fetch a list of tickets:

curl -X GET 'https://api.superops.ai/v1/tickets' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json'

Replace YOUR_API_KEY with the actual key obtained from your SuperOps account. The developer documentation on their website provides detailed information on all available endpoints and parameters.

SuperOps Affiliate program

SuperOps offers a Partner Program that allows other businesses and individuals to partner with them. This program is designed for resellers, consultants, and influencers in the IT industry. Partners can earn commissions or receive other benefits for referring new customers to the platform. To join, you typically need to fill out an application form on the SuperOps website. Once approved, you will receive access to marketing materials and a unique referral link to track your sign-ups. The specific commission rates and payment details are provided to partners upon joining the program. If you cannot find a public sign-up page, it is best to contact their sales or support team to inquire about partnership opportunities.