Feedier

What is Feedier

Feedier is a customer intelligence platform that uses Artificial Intelligence (AI) to help businesses understand their customers better. The main purpose of the tool is to collect all customer feedback from different sources, analyze it automatically, and provide clear actions for improvement. It is designed for Customer Experience (CX) teams to manage the entire Voice of the Customer (VoC) journey, from listening to feedback to taking action. The platform centralizes feedback, connects it with business data, and uses AI to find important insights, saving teams a lot of time. Feedier Technologies was founded in 2016 and is headquartered in Lille, France, with a strong focus on data security and GDPR compliance.

Feedier Features

Feedier offers a range of features to help organizations manage customer feedback effectively.

• AI-Powered Analysis: The platform's AI agents work 24/7 to analyze text feedback (verbatims). They automatically sort comments, identify topics, detect sentiment, and find emerging trends or problems that are hard to spot manually.
• Centralized Feedback Hub: You can connect many feedback sources, like surveys, reviews, and support tickets, into one place. This gives a single, unified view of the customer voice across the entire organization.
• Contextual Data Enrichment: Feedier connects feedback with your existing business data from CRMs like Salesforce. This adds context, helping you understand why customers feel a certain way.
• Automated Action Plans: The AI does not just analyze data; it suggests concrete and prioritized action plans. This helps teams know what to do next to improve the customer experience.
• Intelligent Reporting: The platform can generate reports automatically. These reports are clear, easy to understand, and can be shared with different teams, from front-line staff to executive management.
• Broad Integrations: Feedier connects with many popular business tools, including CRMs, communication platforms, and business intelligence software. This makes it easy to fit into your existing workflows.
• Enterprise-Grade Security: The platform is built with high security standards. It is ISO 27001 certified, GDPR compliant, and all data is hosted in Europe, which is important for companies concerned with data privacy.

Feedier Pricing Plans

Feedier's pricing is designed for mid-size to large enterprises and is not publicly listed. To get pricing information, you must contact their sales team for a custom quote. The plans are typically structured in tiers based on the volume of feedback, number of users, and the specific features required.

• Professional Plan: This plan is usually for teams starting to centralize their customer feedback. It includes core features like feedback collection, basic AI analysis, and standard reporting.
• Business Plan: Aimed at growing companies, this tier often includes more advanced features, a higher volume of feedback analysis, more integrations, and more sophisticated reporting capabilities.
• Enterprise Plan: This is the most comprehensive plan for large organizations. It includes all features, unlimited feedback sources, premium support, advanced security compliance, and custom onboarding. Pricing is tailored to the specific needs of the enterprise.

Feedier Free Plan

Feedier does not offer a free plan. It is an enterprise-focused platform with advanced capabilities. However, prospective customers can request a personalized demo through their website to see the platform in action. During the demo, you can discuss the possibility of a proof-of-concept or a limited-time trial to evaluate the tool with your own data.

How to use Feedier

Getting started with Feedier involves a few key steps to centralize and analyze your customer feedback.

1. Connect Your Data Sources: First, you connect all the places you receive customer feedback. This can include survey tools, online review sites, app stores, social media, and customer support systems.
2. Enrich with Business Data: Integrate Feedier with your CRM (like Salesforce or Dynamics) or other business systems. This adds important context, such as customer purchase history or support ticket status, to the feedback.
3. Let the AI Analyze: Once data is flowing in, Feedier's AI agents start analyzing it automatically. They read through all the text comments to identify key themes, sentiment, and potential issues.
4. Review Insights and Dashboards: You can log in to your dashboard to see a clear overview of your customer feedback. The AI presents insights in an easy-to-understand format, showing you the most important topics and trends.
5. Generate Action Plans and Reports: Use the AI-generated suggestions to create action plans for your teams. You can also create and share detailed reports for management or other departments with just a few clicks.
6. Act and Monitor: Share actions with your teams through integrations like Slack or Teams. As you make improvements, you can continue to monitor feedback in Feedier to see the impact of your actions.

Pros and Cons of Feedier

Pros:

• Powerful AI Analysis: The AI saves a huge amount of time by automatically analyzing thousands of customer comments.
• Unified Feedback View: It brings all feedback into one place, ending data silos.
• Actionable Insights: The platform focuses on providing clear action plans, not just data.
• High Security Standards: With ISO 27001 certification and GDPR compliance, it is a secure choice for enterprises.
• Good Integration Capabilities: Connects with many essential business tools.

Cons:

• No Public Pricing: The lack of transparent pricing can make it difficult for smaller companies to evaluate.
• Complex for Small Businesses: The platform may be too powerful and complex for small businesses with simple feedback needs.
• Learning Curve: Like any advanced analytics tool, it may require some training to use all its features effectively.

Feedier integrations

Feedier integrates with a wide variety of business tools to ensure a seamless workflow. Integrations are set up within the platform's dashboard, usually by providing API keys or using OAuth for authentication.

• Salesforce integration: Sync customer feedback with CRM data for a complete view of the customer.
• Microsoft Dynamics integration: Connect feedback to your Dynamics 365 records.
• Slack integration: Send real-time alerts and feedback summaries to your Slack channels.
• Microsoft Teams integration: Share insights and collaborate on action plans directly within Teams.
• Power BI integration: Export processed data to Power BI for advanced business intelligence dashboards.
• Qualtrics & Medallia integration: Combine feedback from these platforms with other sources in Feedier.
• Segment integration: Use Segment to easily pipe customer event data into Feedier.
• Notion & Product Board integration: Send customer insights directly to your product management and documentation tools.

Feedier Alternatives

• Qualtrics CustomerXM: A leading experience management platform. It is very powerful and comprehensive but often more expensive and complex than Feedier. It is suited for very large enterprises with extensive research needs.
• Medallia Experience Cloud: Another major enterprise-grade platform for customer and employee experience. Medallia is known for its operational CX capabilities and is a direct competitor for large-scale deployments.
• SurveySparrow: This platform focuses on creating engaging, conversational surveys. It is more focused on the collection part of feedback and is a good alternative for companies that want to improve survey response rates.
• Hotjar: Hotjar is more focused on website user behavior, offering heatmaps, session recordings, and on-site feedback widgets. It is a good alternative if your primary goal is to understand how users interact with your website or app.
• GetFeedback (by SurveyMonkey): A flexible platform for collecting customer feedback across different channels. It integrates well with Salesforce and is often easier to use for specific feedback campaigns.

Feedier API

Yes, Feedier provides a REST API for developers. The API allows you to programmatically interact with the platform, enabling you to build custom integrations, push feedback from any internal system, or pull analyzed data into your own applications.

To get an API key, you must be a Feedier customer, typically on a Business or Enterprise plan. The key can be generated within your account settings in the administration panel. For more details, customers can access the developer documentation portal.

Here is a generic example of how to send feedback using a cURL command:

curl -X POST 'https://api.feedier.com/v1/feedback' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json' \
-d '{
  "survey_id": "YOUR_SURVEY_ID",
  "responses": {
    "question_1": "Great service!",
    "rating": 5
  },
  "customer_email": "customer@example.com"
}'

Feedier Affiliate program

Feedier does not have a public, self-service affiliate program. Their business model is focused on direct sales to mid-market and enterprise companies. However, they do have a Partner Program for consulting firms, agencies, and technology companies that wish to collaborate or resell Feedier's services. If you are interested in partnership opportunities, it is best to contact their sales or partnership team directly through their official website to discuss potential collaborations.