DelivApp

What is DelivApp

DelivApp is a comprehensive software platform designed to manage online sales and delivery operations for businesses of all sizes. Its core purpose is to provide a unified system for handling everything from customer orders to final delivery. The platform is built on a modular, API-based architecture, which allows businesses to choose the components they need. This includes a white-label online ordering solution, customer loyalty and promotion management, and a sophisticated delivery management and orchestration system. Founded in 2015, DelivApp serves a variety of businesses, including restaurants, multi-location franchises, and dedicated delivery service providers, helping them to control their digital presence and customer data.

DelivApp Features

DelivApp offers a suite of tools to cover the full spectrum of digital ordering and delivery.

• White-Label Online Ordering: Create a branded online ordering experience for your customers through a dedicated app, website, kiosk, or call center interface. It supports multi-location and multi-brand setups.
• Loyalty & Promotions Management: Build customer loyalty with integrated tools. You can analyze customer data, create reward programs, and run targeted promotions to encourage repeat business.
• Delivery Management & Orchestration: Manage your own delivery fleet or integrate with third-party providers. The system allows for efficient dispatching, routing, and real-time tracking of all orders from any source.
• Back Office Admin Panel: A centralized dashboard to oversee all operations. Manage menus, orders, customers, and drivers from one place.
• Dedicated Courier App: A mobile application for drivers that provides them with order details, navigation, and communication tools to complete deliveries efficiently.
• Real-Time Consumer Tracking: Give customers peace of mind with a tracking link to follow their order's progress from the kitchen to their door.
• Extensive Integrations: Connect DelivApp with your existing business systems, including Point of Sale (POS), payment gateways, and third-party delivery fleets.

DelivApp Pricing Plans

DelivApp uses a customized pricing model tailored to the specific needs of each business. Pricing is not publicly listed and is provided after a consultation and demo. The plans are structured based on factors like the number of locations, the modules required, and the volume of orders. This approach ensures that businesses from a single restaurant to a large national franchise can build a solution that fits their operational scale and budget. To get a price quote, interested parties must contact the DelivApp sales team to book a demo.

DelivApp Free Plan

DelivApp does not offer a standard free plan or a self-service free trial. The platform is designed for businesses that require a customized setup and integration. Potential customers can schedule a personalized demo with the DelivApp team to see the software in action and explore how it can meet their specific requirements.

How to use DelivApp

Getting started with DelivApp involves a collaborative setup process.

1. Book a Demo: The first step is to contact DelivApp to schedule a demonstration. During this call, you can discuss your business needs and see how the platform works.
2. Platform Configuration: Once you decide to proceed, the DelivApp team will help you configure the platform. This includes setting up your white-label ordering channels (app, web), customizing your branding, and inputting your menus or product catalogs.
3. Integrate Systems: Connect DelivApp to your essential tools, such as your POS system for seamless order entry and payment processors for transactions.
4. Manage Operations: Use the admin dashboard to monitor incoming orders, manage your online store, and view business analytics.
5. Dispatch Deliveries: When an order is ready, use the dispatch board to assign it to a driver from your in-house fleet or a connected third-party service.
6. Track and Fulfill: Both your team and the customer can track the delivery in real-time until it is successfully completed.

Pros and Cons of DelivApp

Pros

• All-in-One Solution: Combines online ordering, loyalty, and delivery management in a single platform.
• Highly Scalable: Built to support complex business structures like multi-location franchises.
• Full Brand Control: The white-label solution ensures your brand is front and center.
• Flexible Delivery Options: Manage your own fleet, use third-party providers, or a hybrid model.
• Strong Integration Capabilities: Connects with many POS and payment systems.
• Positive Customer Support: Testimonials frequently praise the responsive and helpful support team.

Cons

• No Transparent Pricing: You must contact sales for a quote, which can slow down the decision-making process.
• Potential Complexity: The wide range of features might be overwhelming for very small businesses with simple needs.
• Requires Setup Assistance: Not a plug-and-play solution; requires initial setup and configuration with the DelivApp team.

DelivApp integrations

DelivApp is designed to integrate smoothly with a wide range of business tools to create a connected operational ecosystem. The platform supports integrations across several key categories:

• Point of Sale (POS) Systems: DelivApp connects with various POS systems, allowing orders from the app or website to be sent directly to the kitchen, reducing manual entry errors.
• Payment Gateways: It integrates with major payment providers to ensure secure and reliable online transaction processing for your customers.
• Third-Party Delivery Fleets: If you don't have your own drivers, you can connect DelivApp to popular third-party logistics and courier services to handle your deliveries.
• Communication Tools: Integrations with SMS and other communication platforms help keep customers and drivers informed with automated notifications.

DelivApp Alternatives

• GloriaFood (Oracle): A popular choice for restaurants, offering a strong free online ordering system. It is less focused on complex delivery logistics compared to DelivApp.
• Onfleet: A specialized last-mile delivery management software. It excels at driver tracking and route optimization but does not include a native online ordering or loyalty platform.
• Tookan: A powerful delivery management platform that serves various industries beyond food service. It is a strong alternative for the logistics side of DelivApp but is not an all-in-one ordering and loyalty solution.
• Shipday: A user-friendly delivery dispatching and tracking platform. It is known for its simplicity and effective driver app, making it a good choice for businesses focused primarily on managing deliveries.

DelivApp API

Yes, DelivApp provides a robust API for developers. The platform's API-based architecture is a core part of its offering, allowing businesses to build custom integrations, connect proprietary systems, or develop unique functionalities on top of the DelivApp foundation. Access to the API documentation and keys is typically granted to customers as part of their service plan. To get access, you would need to become a DelivApp customer and request credentials from their support or technical team.

An example API call to fetch an order might look like this (conceptual example):

curl -X GET 'https://api.delivapp.com/v1/orders/12345' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json'

DelivApp Affiliate program

DelivApp does not publicly advertise a formal affiliate or reseller program on its website. Its business model is focused on direct sales and customized solutions for businesses. However, companies interested in partnership opportunities, such as technology consultants or franchise advisors, are encouraged to contact the DelivApp sales or partnership team directly to discuss potential collaborations or referral agreements.