Changelogfy

What is Changelogfy

Changelogfy is an all-in-one software platform designed for product teams to manage the entire user feedback lifecycle. Its main purpose is to help companies make better product decisions by listening to their users. The platform allows you to capture feedback from various sources, organize it in a central place, and use it to build a public product roadmap. It also includes tools to announce product updates through a changelog and provide customer support with a knowledge base. The company is based in Brazil and serves businesses of all sizes, from solo founders to larger teams, helping them to build products that customers truly want.

Changelogfy Features

Changelogfy offers a suite of tools to connect with users and improve your product.

• Feedback Management: Create a central hub for all product feedback. Users can submit ideas, vote on existing requests, and discuss features. You can collect feedback through a public page or an in-app widget.
• In-App Widgets: Embed widgets directly into your application to collect feedback, show product updates, or provide help articles without users leaving your site.
• Custom Branding: Customize the look of your feedback portal, changelog, and knowledge base with your own domain, logo, and colors to match your brand identity.
• Moderation Tools: Control the content on your public boards by filtering spam and inappropriate comments before they are visible to everyone.
• Single Sign-On (SSO): Allow users to automatically log into your feedback forum using their existing credentials from your app, making it a seamless experience.
• AI-Powered Features: Use artificial intelligence to automatically detect duplicate feedback suggestions and to help write your changelog entries, saving you time.
• Automatic Email Updates: Keep your users engaged by automatically sending them email notifications when the status of a feature they requested or upvoted changes.
• Public Changelog: Announce new features, improvements, and bug fixes on a public, SEO-friendly changelog page. This helps increase feature adoption.
• Multi-language Support: Serve a global audience by providing your changelog and knowledge base articles in multiple languages.
• Knowledge Base: Build a self-serve support center with articles and product documentation. You can make it public or private for internal use.

Changelogfy Pricing Plans

Changelogfy offers several pricing plans to fit different team sizes and needs. The plans are structured in tiers.

• Starter Plan: This plan is designed for individuals or small startups just beginning to collect feedback. It usually includes core features like a feedback board and a basic changelog with some limitations on the number of users or tracked feedback.
• Business Plan: Aimed at growing companies, this plan offers more advanced features. It typically includes custom branding, single sign-on (SSO), more admin seats, and access to more powerful tools like release segmentation and multi-language support.
• Enterprise Plan: This is the top-tier plan for large organizations that require extensive customization, security, and support. It includes all features, dedicated support, and advanced integrations to fit complex workflows.

Changelogfy Free Plan

Changelogfy offers a free trial for users to test the platform's features before committing to a paid plan. The trial typically provides access to most, if not all, of the features available in the premium plans for a limited time. There may also be a limited free plan available for very small projects, which would include basic feedback collection and changelog functionalities, but with Changelogfy branding and other restrictions.

How to use Changelogfy

Getting started with Changelogfy is a straightforward process.

1. Sign Up: Create an account on the Changelogfy website.
2. Set Up Your Project: Create a new project for your product and configure the basic settings.
3. Customize Your Pages: Go to the settings to add your company logo, choose your brand colors, and set up a custom domain for your feedback portal, changelog, and knowledge base.
4. Install the Widget: Copy the provided JavaScript snippet and paste it into your application's code to enable the in-app feedback and changelog widgets.
5. Collect Feedback: Invite your users to submit their ideas and feature requests through your new public feedback page or the in-app widget.
6. Manage and Prioritize: Review incoming feedback, merge duplicates, and update the status of requests (e.g., 'Planned', 'In Progress', 'Completed') to build your public roadmap.
7. Announce Updates: When you release a new feature, create a new post in the Changelog section. Use the AI assistant to help write the announcement.
8. Engage Users: Your users who voted for the feature will be automatically notified by email, closing the feedback loop.

Pros and Cons of Changelogfy

Pros:

• All-in-One Solution: It combines feedback management, changelog, roadmap, and knowledge base in a single platform.
• Easy to Use: The interface is simple and intuitive, making it easy for teams to get started quickly.
• In-App Widgets: The widgets provide a seamless way to engage with users directly inside your product.
• Good Customization: Offers strong options for custom branding and using your own domain.
• AI Assistance: Features like duplicate detection and AI-written changelogs help save time.

Cons:

• Fewer Integrations: It may not have as many native integrations as some larger, more established competitors.
• Niche Features: As an all-in-one tool, it might lack some of the very specific, advanced features found in dedicated, single-purpose tools (e.g., a standalone helpdesk software).

Changelogfy integrations

Changelogfy is designed to work with other tools in your stack to create a smooth workflow. While a complete, official list of integrations should be checked on their website, it typically connects with popular services. Common integrations include:

• Project Management Tools: Integrations with tools like Jira, Trello, or Asana allow you to push feedback directly into your development team's workflow.
• Communication Tools: A Slack integration can notify your team about new feedback or comments in real-time.
• Zapier: Through Zapier, you can connect Changelogfy to thousands of other applications to automate tasks and create custom workflows.

To set up an integration, you usually need to go to the 'Integrations' section in your Changelogfy dashboard, select the app you want to connect, and follow the authorization steps.

Changelogfy Alternatives

• Canny.io: A very popular alternative focused strongly on feedback collection and public roadmaps. It is known for its clean interface and is used by many SaaS companies.
• Headway: A simple and elegant tool specifically for creating a beautiful changelog. It is a good choice if you only need to announce product updates.
• UserVoice: An enterprise-focused platform that offers a comprehensive suite of tools for collecting feedback, building roadmaps, and providing support. It is generally more expensive and complex.
• Frill: A direct competitor that also combines feedback boards, roadmaps, and changelogs in one tool, with a strong focus on a clean user experience.
• Productboard: A more comprehensive product management platform that helps teams understand user needs, prioritize what to build next, and rally everyone around the roadmap. It is more complex than Changelogfy.

Changelogfy API

Yes, Changelogfy provides a REST API for developers. The API allows you to programmatically interact with your data, such as fetching feedback, creating changelog entries, or managing users. This is useful for building custom integrations or automating workflows.

To use the API, you first need to obtain an API key. You can typically generate this key from your account settings or dashboard, often in a section labeled 'API' or 'Developer'.

Here is a basic example of how you might use the API with cURL to fetch feedback posts:

curl -X GET 'https://api.changelogfy.com/v1/feedback/posts' \
-H 'Authorization: Bearer YOUR_API_KEY' \
-H 'Content-Type: application/json'

Remember to replace YOUR_API_KEY with your actual secret key. For detailed information, you should consult the official API documentation on the Changelogfy website.

Changelogfy Affiliate program

There is no public information available about a formal affiliate program offered by Changelogfy. Companies of this type often have partnership programs for agencies, resellers, or influencers. If you are interested in promoting Changelogfy, the best approach is to contact their support or sales team directly. You can email them to ask about any available partner programs, referral commissions, or other ways you can collaborate.